Wish Salon and Nails Privacy Policy

Effective Date: May 1, 2025

Wish Salon & Nails (“Wish Salon,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book appointments through Vagaro, contact us, or interact with our ads and pages on Facebook and Instagram.

1) Information We Collect

Information you provide to us

  • Name, email address, phone number

  • Appointment details (services requested, preferred date/time)

  • Messages and information you submit via forms, email, text, social media, or phone

Booking and account information (via Vagaro)
When you book an appointment, you provide information through Vagaro, our booking and client management provider. Depending on what you enter, this may include contact information, appointment history, preferences, and communications related to your appointments.

Information collected automatically

  • Device and usage information (IP address, browser type, pages visited, referring/exit pages, approximate location based on IP)

  • Cookie and tracking information (see “Cookies & Tracking”)

2) How We Use Your Information

We use your information to:

  • Provide salon services and manage appointments (including confirmations and reminders)

  • Communicate with you about bookings, service updates, and customer support

  • Send Wish Salon marketing (exclusive offers, promotions, seasonal updates) if you opt in or if permitted by law

  • Improve our website, services, advertising, and customer experience

  • Prevent fraud and maintain the security of our systems

  • Comply with legal obligations

3) Marketing Communications (Email/SMS)

If you opt in to receive marketing communications, we may contact you by email and/or SMS with offers and updates from Wish Salon.

You can opt out anytime:

  • Email: click “unsubscribe” in the email

  • Text messages: reply STOP

  • Or contact us using the details in the “Contact Us” section

4) We Do Not Sell Your Personal Information

Wish Salon does not sell, rent, or trade your personal information to third parties.
We do not provide customer lists to third parties for their own marketing.

5) When We Share Information

We share personal information only as needed in the following situations:

A. Service Providers (including Vagaro)
We may share information with vendors who help us operate our business, such as Vagaro (appointment scheduling and client management), website hosting providers, and communication tools. These providers are permitted to use your information only to perform services for us and are expected to protect it.

B. Meta (Facebook/Instagram) Advertising & Analytics
We use Meta’s platforms to market our business. This may involve:

  • Showing you ads on Facebook/Instagram

  • Measuring ad performance (for example, whether someone who saw an ad later visited our website or booked)

Meta may collect or receive information through cookies, pixels, or similar technologies when you interact with our ads, pages, or website. Meta’s use of that data is governed by Meta’s own privacy policies and settings.

C. Legal & Safety Requirements
We may disclose information if required by law or if necessary to protect the rights, safety, and property of Wish Salon, our customers, or others.

D. Business Transfers
If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

6) Cookies & Tracking

We use cookies and similar technologies to:

  • Help our website function properly

  • Understand traffic and improve user experience

  • Support marketing and measurement (including Meta advertising)

You can manage cookies through your browser settings. Disabling cookies may affect some site functionality.

7) Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, including appointment history, operational needs, resolving disputes, and legal or accounting requirements.

8) Security

We use reasonable safeguards designed to protect your information. However, no website, app, or online system can be guaranteed to be 100% secure.

9) Your Choices & Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information.

To make a request, contact us using the information below.

10) Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

11) Third-Party Services & Links

Our website may link to third-party platforms (including booking via Vagaro and social media platforms like Facebook/Instagram). Your interactions with those platforms are governed by their own terms and privacy policies.

12) Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Effective Date” at the top of the policy when changes are made.

13) Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

Wish Salon & Nails
3000 Annandale Rd. #103
Falls Church, VA 22042
Phone: (703) 536-7889
Email: chelsea@hdemanagement.com